HSM FAQ

FAQ

Most frequent questions and answers

They will need precise measurements of the kitchen, a list of the appliances in it, and details about your style preferences.

This answer is contingent on your designs, modification requests, and our existing workload at the time. On average, expect to receive a response between two or three working days.

Our 3D design service is completely free. You don’t have to pay any extra fees to modify the design.

That depends. If something was ordered incorrectly based on plans that have already been approved, or if someone from our company has made incorrect measurements for the design given to us, we will resolve the issue on our dime. Conversely, if an installer lacks experience, or if HSM designs things correctly based on measurements submitted to us, but conditions of the site have been changed, we will happily help you resolve the issue, but expenses involved with solutions required will be your responsibility.

We can put together designs for all sorts of budgets. Having said that, not all of the design details and features you’re looking for come with every plan we offer.

Our company specializes in cabinet manufacturing. However, if you need more than a single service provider, then we will be able to assist you with furniture, bricks, flooring, and sanitary ware.

Probably not. We design cabinets and include information relevant to your job only. We will not include plumbing, lighting, electrical, and/or mechanical schematics. Likewise, we aren’t licensed architects, and as such, cannot design or suggest architectural changes like adding/moving windows and walls.

We usually ship cabinets within 25 to 30 business days.